We understand you may have questions about our services, whether you’re a busy residential client looking for laundry solutions or a business owner managing commercial laundry needs. Below, you’ll find answers to the most common questions about our laundry services. If you don’t see your question, feel free to contact us—we’re happy to help!
General FAQ’s
Q: What is your service area?
A: We proudly serve the Greater Nashville community and surrounding areas. For a full list, visit our Service Areas page.
Q: How do I schedule a pickup?
A: You can easily schedule a pickup through our online form or by contacting us directly at 615-915-0101.
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and other payment methods available during checkout.
Q: What if I’m not home during the pickup or delivery?
A: No problem! You can leave your laundry in a secure, designated spot and provide instructions when scheduling.
Q: Do you handle delicate or specialty items?
A: Yes, we offer special care for delicate fabrics and garments. Let us know your needs when placing your order.
Q: Is there a cancellation fee if I need to reschedule?
A: No cancellation fee applies if you reschedule or cancel at least 24 hours in advance.
Self-Service FAQ’s
Q: What are your self-service hours?
A: View our specific location pages to see when our laundromats are open for your convenience.
Q: What types of machines do you have?
A: We offer a variety of washers and dryers, including large-capacity machines for bigger loads. We offer state-of-the-art Speed Queen & Eletrolux Equipment, we ensure that every garment is treated with the utmost care and comes out looking its best.
Q: Do you accept credit/debit cards?
A: Yes! We accept credit/debit cards, mobile payments, and cash for machine use.
Q: Do you provide detergent and other laundry supplies?
A: Yes! We have detergent, fabric softener, and other supplies available for purchase on-site.
Q: Is there staff available to assist me?
A: Yes, our friendly attendants are available during staffed hours to assist with any questions or concerns.
Q: Do you offer free Wi-Fi?
A: Yes! Enjoy free Wi-Fi while you wait.
Q: Are there folding tables and seating available?
A: Yes, we provide folding tables and seating for your convenience.
Q: Can I bring my own laundry products?
A: Absolutely! You’re welcome to bring your own detergent, softeners, and dryer sheets.
Q: Do you have a snack or drink vending machine?
A: Yes! We have a snack and drink vending machine on-site so you can grab a quick refreshment while you do your laundry.
Residential Laundry FAQ’s
Q: How does the residential laundry pickup and delivery service work?
A: It’s simple! Schedule a pickup, leave your laundry at the designated spot, and we’ll handle the washing, drying, and folding. Your clean clothes will be delivered back to your door.
Q: What areas do you serve for residential laundry?
A: We serve residential customers in the greater Nashville community and surrounding areas.
Q: Can I choose specific detergents or fabric softeners?
A: Yes! Let us know your preferences when scheduling, and we’ll tailor the service to your needs.
Q: How quickly will my laundry be returned?
A: Most residential orders are completed within 24-48 hours, depending on the volume and schedule.
Q: Is there a minimum requirement for residential laundry?
A: Yes, we require a $40 minimum per order.
Commercial Laundry FAQ’s
Q: What types of businesses do you serve?
A: We work with a variety of industries, including gyms, spas, healthcare facilities, and hotels.
Q: Can you handle high-volume commercial laundry?
A: Absolutely! We specialize in managing large-volume orders for businesses of all sizes.
Q: How often can I schedule pickups and deliveries?
A: We offer flexible schedules, including daily, weekly, and bi-weekly pickups, to meet your business needs.
Q: Do you provide bulk pricing for commercial accounts?
A: Yes, we offer competitive bulk pricing based on your business’s volume and frequency. Contact us for a customized quote.
Q: Are there specific requirements for preparing commercial laundry for pickup?
A: Please sort your laundry into designated categories (e.g., linens, uniforms) and ensure everything is in secure bags.
If you didn’t find the answer you’re looking for, we’re here to help!